Filipino maid: MARIA FE C. S.
Maid Agency: Orchard / Tampines / Bukit Timah SC / Katong Shopping Centre/ Hougang Green

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=Name: Maria Fe C. S.
=Address: Darumawan Bucana Lala Lanao Del Norte

=Working Experience:

1.) Position: Domestic Helper
=Duration: 2015-2028
=Location: Saudi Arabia
=Employer: Muslim family with two children (3 months old girl and 8-year-old-boy)
=Residence: Apartment with 3 bedrooms and 2 toilets.

=Responsibilities:
=Primary caregiver for the children, especially the infant girl.
=Childcare tasks such as bathing, administering vitamins, changing clothes, and preparing milk.
=General household duties including cleaning, laundry, occasional cooking, and ironing.

2.) Position : Domestic Helper
=Duration: 2018-2019
=Location: Kuwait
=Employer: Muslim family with two children (3 year old and 10 year old girls)
=Residence: 3rd storey big house with 4 bedrooms and 4 toilets.
=Responsibilities:
=Childcare responsibilities including bathing, toileting, and preparing for school.
=Household chores such as cleaning, cooking, and pet ( fish an birds)


=Special Skills:
=Proficient in swimming, and hand sewing.

=Hobbies:
=Enjoys cooking, cleaning, and reading.
=Eager to learn baking.

=Willingness:
=Open to car washing, gardening, and pet care.
=Prepared to work with Chinese, Indian ( both vegetarian and non- vegetarian) families.

	English
Experience	4Year(s)
Evaluation
	General Housework
Willingness
Experience	4Year(s)
Evaluation
	Care of infants/children
Willingness
Experience	4Year(s)
Evaluation
	Local Foods
Willingness
Experience	4Year(s)
Evaluation

Filipino maid: MARIVIC C. A.
Maid Agency: Orchard / Tampines / Bukit Timah SC / Katong Shopping Centre/ Hougang Green

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Marivic is 43 years old from Eastern Samar, Philippines. A single woman with 4 grown-ups ages (22, 21, 19, and 10) and has 7 siblings. She is a high school graduate and can communicate in English well

2008-2010. Singapore. She served in a Chinese family comprising elderly. Her main duties are cleaning, laundry, ironing, cooking, and assisting in needs

AUG 2011-SEP 2011. Singapore. She served in a Chinese family. They were living in an HDB house with 5 rooms. Her main duties are cleaning, laundry, and ironing

SEP 2011-DEC 2012. Singapore. She served as an Elderly dialysis patient. She is living in a condo with 2 rooms and 2 toilets. Her main duties are cleaning, cooking, laundry, ironing, daily check-ups, and giving medicines

MAY 2014-JAN 2016. Singapore. She served in a Chinese family couple with newborn baby. They were living in an HDB house with 3 rooms and 2 toilets. Her main duties are cleaning, laundry, ironing, and looking after the baby

JAN 2016-FEB 2019. Singapore. She served in an Indian family comprising couple with 8 and 4 years old. They were living in condo with 3 rooms and 3 toilets. Her main duties are all around, cooking Indian Veg, laundry, ironing, and bring and fetches to school

MAR 2019-APR 2022. Singapore. She served in an Indian Veg couple with 1 dog. She was supposed to look after the newborn but passed away already. They were living in condo with 2 rooms and 2 toilets. Her main duties are cleaning and cooking

2022-PRESENT. United Arab Emirates. She served in an Elderly with Parkinson disease. They were living in a Villa house with 3 helpers in the house. Her main duties are caregiving and cooking

She can cook Filipino, Chinese, and Indian food

She is willing to work with any nationality and is suitable for taking care of newborn, children, elderly, and pets

Marivic is patient, responsible, and hardworking

	English
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Filipino, Chinese, And Indian
Willingness
Evaluation

Indian maid: Karamjit Kaur
Maid Agency: Orchard / Tampines / Bukit Timah SC / Katong Shopping Centre/ Hougang Green

From	2023
To	2024
Country	Singapore
Main Duties	General Household Chores and Childcare(9 n 16 yrs)
Remark	Emp no need the helper now.

	Hindi
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
	North Indian
Willingness
Evaluation

Filipino maid: Jessa Suminguit
Maid Agency: Orchard / Tampines / Bukit Timah SC / Katong Shopping Centre/ Hougang Green

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Jessa is single and from Dapitan City, Philippines. She graduated from High School and can speak and understand English well.

In Qatar- 2019-2022
She looked after two kids, ages 6 and 2, cooking, and cleaning the three-story landed house. She worked with a Muslim family.

In Singapore Jan 2023 up to Present
She looks after a 2-year-old toddler and a 4-year-old kid. She is in charge of the well-being of the house and cooking for the whole family and assisting the in-laws of her employer.

She can cook Arabic food, Chinese, and Filipino well and is willing to learn other dishes.

She is suitable for toddler onwards and is willing to work with any nationality.

She is a Humble, reliable, responsible kind of person.

Filipino maid: Lorenzo Jezahel.
Maid Agency: Orchard / Tampines / Bukit Timah SC / Katong Shopping Centre/ Hougang Green

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Jezahel is from Tupi, south Cotabato, Philippines. She is a Mother of two, ages, 22,15.

IN SINGAPORE

OCT 2016- NOV 2016
CHINESE FAMILY
CHILDREN CARE (12,8,7 ), GENERAL HOUSEWORK, COOKING


NOV 2016- JUL 2019
CHINESE FAMILY
MOBILE ELDERLY COUPLE, 3 DOGS, LANDED HOUSE, GENERAL HOUSEWORK, COOKING


JUL 2019- FEB 2024
CHINESE BRITISH FAMILY
COUPLE, 1 DOG, 3 CATS, LANDED 3 STORY HOUSE, GENERAL HOUSEWORK, COOKING


FEB 2024-PRESENT
DUTCH FILIPINO FAMILY
1 DOG, ASSISTING THE 26 YRS OLD, LANDED 3 STORY HOUSE, GENERAL HOUSEWORK, COOKING


She can cook Filipino, Chinese and Western, and loves to learn any kind and type of cuisine.

She is okay to work with any nationality except Indian families. Suitable for 1 year old onwards, Children, and pet care.

She is a humble, patient, and hardworking helper

From	2016
To	2016
Country	Singapore
Main Duties	CHILDREN CARE (12,8,7 ), GENERAL HOUSEWORK, COOKING
Remark	OCT 2016- NOV 2016
From	2016
To	2019
Country	Singapore
Main Duties	MOBILE ELDERLY COUPLE, 3 DOGS, LANDED HOUSE, GENERAL HOUSEWORK,COOKING
Remark	NOV 2016- JUL 2019
From	2019
To	2024
Country	Singapore
Main Duties	COUPLE, 1 DOG, 3 CATS, LANDED 3 STORY HOUSE, GENERAL HOUSEWORK, COOKING
Remark	JUL 2019- FEB 2024

Filipino maid: MA GERALDINE SA.
Maid Agency: Orchard / Tampines / Bukit Timah SC / Katong Shopping Centre/ Hougang Green

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Maria Geraldine is single and from Iloilo, Philippines. She graduated from high school and wants to work in Singapore to support her parents.

She has experience in Dubai, in the year 2012-2016, as a 3rd helper in an Ariabian family of 8. Her duties were to maintain the cleanliness of the house and do cooking.

In Singapore
OCT 2016-JUN 2017
INDIAN VEGETARIAN FAMILY
ASSISTING THE TEENAGER(15 & 12 y/o),GENERAL HOUSEWORK, COOKING

JUN 2017-AUG 2019
FILIPINO/AUSTRALIAN FAMILY
CHILDREN CARE(9, 8 & 6) , GENERAL HOUSEWORK, COOKING

AUG 2019-FEB 2023
CHINESE FAMILY
INFANT CARE(9 MONTH OLD BABY), GENERAL HOUSEWORK, COOKING, 2 STORY HOUSE

APR 2023-JAN 2024
AUSTRALIAN JAPANESE FAMILY
CHILDREN CARE( 5,4 and 2yrs old twins), GENERAL HOUSEWORK, COOKING, 2ND HELPER

JAN 2024-PRESENT
AMERICAN FAMILY
ASSISTING THE 13 YRS OLD, GENERAL HOUSEWORK, COOKING

She can cook Filipino, Ariabian food, western, and Indian food and loves to learn any kind and type of cuisine.

She is okay to work with any nationality except Indian families. Suitable for newborns, Children, and pet care.

She is a humble, patient, and hardworking helper

From	2012
To	2016
Country	United Arab Emirates
Main Duties	CHILDREN CARE(15, 13, 12, 8, 6 & 3), GENERAL HOUSEWORK, COOKING, 3RD HELPER
Remark	MARCH 2012-JULY 2016
From	2016
To	2017
Country	Singapore
Main Duties	ASSISTING THE TEENAGER(15 & 12 y/o),GENERAL HOUSEWORK, COOKING,
Remark	8 MONTHS
From	2017
To	2019
Country	Singapore
Main Duties	CHILDREN CARE(9, 8 & 6) , GENERAL HOUSEWORK, COOKING,
Remark	2 YEARS AND 1 MONTH
From	2019
To	2023
Country	Singapore
Main Duties	INFANT CARE(9 MONTH OLD BABY), GENERAL HOUSEWORK, COOKING, 2 STORY HOUSE
Remark	3 YEARS AND 6 MONTHS

	English
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Chinese, Western, Mid Eastern
Willingness
Evaluation

Filipino maid: MARY ROSE PACHI.
Maid Agency: Orchard / Tampines / Bukit Timah SC / Katong Shopping Centre/ Hougang Green

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Mary Rose is from Iloilo, Philippines. She is Single and a High school graduate. She's been working in Singapore for more than 10 years.

JUL 2014-PRESENT
She is currently working in a Chinese Family. A couple and 14 and a 10 years old. Mary started her job as a helper the 1st born was 4 years old and after a few years, the 2nd child came. Mary has been taking care of the children of her employer since they were babies up to now. She knows how to bathe the baby and change the diaper, make baby food, bringing the kids to the playground. and at the same time, she is in charge of the housework, cooking, cleaning, and marketing.

She can cook, Basic Chinese, and Filipino food.

She is okay to work with any nationality and she is suitable for Newborn care, Pet and children care,

	English
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Evaluation
	Filipino, Basic Chinese Food
Willingness
Evaluation

Filipino maid: GINA M ANTONIO
Maid Agency: Orchard / Tampines / Bukit Timah SC / Katong Shopping Centre/ Hougang Green

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Gina is 44 years old, and a mother of 3 children ages 22,19,17years old, she is a High school graduate who can communicate in English well.

MARCH 2019- DEC 2022
She was working with a Chinese family of 7 household members, comprising, the couple, the grandparents, and 3 kids ages,5,4,3 years old. Gina was also in charge of cooking, cleaning, marketing, and laundry. and children minding.

DEC 2022 JUL 2024
She was working now with a Chinese family of 4. The family is staying in a 3-story house, she does cleaning and cooking and assists the elderly in their daily routine.

She is okay with working with any nationalities, and she likes most to work with Indian families suitable for newborns onwards and mobile elderly.

She can cook Filipino, Mid- eastern, and Chinese Cuisine and is eager to learn other cuisines.

She is a respectful, obedient, and dedicated person. From 2019 To 2022 Country Singapore Main Duties CHILDREN CARE(5,4,3), ELDERLY CARE, GENERAL HOUSEWORK,COOKING Remark MARCH 2019- DEC 2022 From 2022 To 2024 Country Singapore Main Duties ELDERLY CARE, GENERAL HOUSEWORK,COOKING Remark DEC 2022- JUL 2024

	English
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
	Chinese Food
Willingness
Evaluation

Filipino maid: RECIL B. B.
Maid Agency: Orchard / Tampines / Bukit Timah SC / Katong Shopping Centre/ Hougang Green

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Recil has work experience in the Philippines from 2018 until 2022 in a Filipino family with 2 children ages 4 months old and 9 years old both boys. Stayed in the 2nd Storey house with 4 bedrooms plus 2 toilets and she is the only helper working at the employer's house.
Recil's main duties are to take care of the 4-month-old newborn baby boy. She prepares bathing, clothes, diaper changes, feedings, sterilizing baby utensils, grooming, and so on, and when the 9 years old, she prepares breakfast, lunch boxes, school uniform, shoes, bags, and so on, she does mop the floor, vacuuming, and occasionally cooking, as well as assisting the boss. She did an excellent job and was able to manage them in terms of job responsibilities effectively. 

In Singapore
FEB 2023-PRESENT
TODDLER CARE(2 YEARS OLD),
CHILD CARE(4 YEARS OLD)
ELDERLY CARE, GENERAL HOUSEWORK, COOKING

She knows how to cook Filipino and Chinese food and she is willing to learn the other dishes.

She is okay to work with any Nationalities and can handle Newborns onwards.

	English
Experience	4Year(s)
Evaluation
	General Housework
Willingness
Experience	4Year(s)
Evaluation
	Care of infants/children
Willingness
Experience	4Year(s)
Evaluation
	Local Foods
Willingness
Experience	4Year(s)
Evaluation

Filipino maid: Mary Rose Salas.
Maid Agency: Orchard / Tampines / Bukit Timah SC / Katong Shopping Centre/ Hougang Green

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Mary Rose is 31 years old and from San Luis Pampanga, Philippines. She is a mother of 12, 8 and,6-year-old. She can speak and understand english well.

Mary Rose has been working in Singapore since 2021. her current employers are Chinese elderly Couple, and both are still mobile. She has experience caring for newborns in her own kids, children care, and elderly care and doing general housework. She is very keen to look after the toddler. She is okay to look after dogs as well. Her experience working with Chinese family gave her additional knowledge about cooking as she loves cooking very much.

She is willing to work with any Nationalities except Indian families, suitable for newborns, children care, and pet care.

She can cook, Filipino, Western, and Chinese cuisine and is open to instructions. She knows how to bake as well.

	English
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Chinese, Western Food
Willingness
Evaluation

Filipino maid: KRISETTE R B
Maid Agency: Orchard / Tampines / Bukit Timah SC / Katong Shopping Centre/ Hougang Green

From 2015 To 2017 Country Singapore Main Duties CHILDCARE, COOKING, GENERAL HOUSEHOLD Remark FINISH 2 YEARS CONTRACT.

	English
Experience	3Year(s)
Evaluation
	General Housework
Willingness
Experience	3Year(s)
Evaluation
	Care of infants/children
Willingness
Experience	3Year(s)
Evaluation
	Local Foods
Willingness
Experience	3Year(s)
Evaluation

Filipino maid: Relyn Guinanao .
Maid Agency: Orchard / Tampines / Bukit Timah SC / Katong Shopping Centre/ Hougang Green

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Relyn is from Negros, Philippines. She is a mother of three, ages 21, 18, and 10. She graduated from High school and can speak and understand English.

She has experience in Hong Kong for 9 years, serving an American family from 2009-2018. She looks after a newborn and a 4-year-old child. She was in charge of the housework and cooking for the whole family.

In Singapore:

SEP 2022- JAN 2023
Chinese family of 3, all are adults. She was responsible for maintaining the house's tidiness, cooking, and assiting her employer.


MAR 2023- PRESENT
Indian Family of Four. She is looking after children ages 8 and 4 years old. She is handling the house chores well and is organized.


She is okay to work with any nationalities, and can look after newborns and children.

She can cook Indian, Chinese and Western cuisine well.

From	2009
To	2018
Country	Hong Kong
Main Duties	NEWBORN CARE, CHILD CARE (4 YRS OLD), GENERAL HOUSEWORK, COOKING
Remark	9 YEARS
From	2022
To	2023
Country	Singapore
Main Duties	ALL ADULT, PET CARE, GENERAL HOUSEWORK, COOKING
Remark	SEP 2022- JAN 2023

	English
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Chinese, Western, Indianfood
Willingness
Evaluation

Filipino maid: LIEZL S. N.
Maid Agency: Orchard / Tampines / Bukit Timah SC / Katong Shopping Centre/ Hougang Green

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Liezl has experienced to work as domestic helper in Qatar before for 2 years and 8 months extended from Nov. 2015 until July 2018 in one employer only. Her employer is Muslim Family with 3 children.When,She came the ages of the children 6,2 and mother is pregnant until children became 6,5,2 years old.Staying in 3rd storey house with 6 bedrooms and 7 toilets.

In Singapore

NOV 2018-DEC 2018-
Her first employer was a Chinese family. Her main duties were to look after the children, ages 5 and 2. She did all the housework, cooking, and all the other things.

DEC 2018-FEB 2019
Her second employer was the Indian-Vegetarian Family. Her main duties were to look after the 7-year-old child, she did all the housework, cooking, and marketing.

FEB 2019-PRESENT
She is serving a French family. She is looking after kids ages 6 and 4 years old(the age when she joined). She is in charge of the housework as well as cooking, cleaning, marketing, and child minding.

She preferred to work in a western family.

She can cook Asian Cuisine, Mid-eastern Cuisine, and western cuisine.

She is a hardworking, simple girl.She is not chatty but energetic. She is suitable for Newborn Care, Childcare, and Household Chores. From 2018 To 2018 Country Singapore Main Duties CHILD CARE(5,3, NEWBORN), GENERAL HOUSEWORK,COOKING Remark NOV 2018-DEC 2018 From 2018 To 2019 Country Singapore Main Duties GENERAL HOUSEWORK, COOKING, CHILD CARE Remark DEC 2018-FEB 2019

	English
Experience	2.8Year(s)
Evaluation
	General Housework
Willingness
Experience	2.8Year(s)
Evaluation
	Care of infants/children
Willingness
Experience	2.8Year(s)
Evaluation
	Local Foods
Willingness
Experience	2.8Year(s)
Evaluation

Filipino maid: MERLY ARCIENTO
Maid Agency: Orchard / Tampines / Bukit Timah SC / Katong Shopping Centre/ Hougang Green

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Merly is single and from Abra, Philippines. She graduated from high school and wants to work in Singapore to support her parents. She holds a Caregiver diploma in Singapore and is a volunteer personnel in Nursing homes.

OCT 2017-OCT 2021
CHINESE FAMILY
-INFANT CARE(8 MONTHS),
-NEWBORN CARE,
-GENERAL HOUSEWORK,
-COOKING,
-2 STORY LANDED HOUSE

OCT 2021-SEP 2023
MALAY FAMILY
-ALL ADULTS( 5 MEMBERS),
-9 CATS,
-GENERAL HOUSEWORK,
-COOKING,
-3 STORY LANDED HOUSE

SEP 2023-MARCH 2024
ISRAELI FAMILY
-CHILDREN CARE(13 YRS OLD AUTISTIC & 8 YRS OLD),
-PET CARE(DOG),
-GENERAL HOUSEWORK,
-COOKING

MARCH 2024-PRESENT
PORTUGAL FAMILY
-CHILDREN CARE(12,10, 4),
-GENERAL HOUSEWORK,
-COOKING


She can cook Filipino, Chinese, basic Malay, and Western food and loves to learn any kind and type of cuisine.

She is okay to work with any nationality except Indian family. Suitable for newborns, Children care, elderly care and Pet care.

She is humble, patient, and hardworking helper

From	2017
To	2021
Country	Singapore
Main Duties	INFANT CARE(8 MONTHS), NEWBORN CARE, GENERAL HOUSEWORK, COOKING, 2 STORY LANDED HOUSE
Remark	OCT 2017-OCT 2021
From	2021
To	2023
Country	Singapore
Main Duties	ALL ADULTS( 5 MEMBERS), 9 CATS, GENERAL HOUSEWORK, COOKING, 3 STORY LANDED HOUSE
Remark	OCT 2021-SEP 2023
From	2023
To	2024
Country	Singapore
Main Duties	CHILDREN CARE(13 YRS OLD AUTISTIC & 8 YRS OLD), PET CARE(DOG), GENERAL HOUSEWORK, COOKING
Remark	SEP 2023-MARCH 2024

	English
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Israeli,western, Chinese, B/ma
Willingness
Evaluation

Filipino maid: CHERRY MAE S. A
Maid Agency: Orchard / Tampines / Bukit Timah SC / Katong Shopping Centre/ Hougang Green

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Cherry Mae S. A.
Location: Philippines

Work Experience.
1. Domestic Helper | Kuwait (2017 – 2019)

▪ Family Profile: Kuwaiti Egyptian family of five (Ma’am, Sir, and three adult children aged 20, 30, and 40).
▪ Living Arrangement: Two-story house with 3 bedrooms and 2 bathrooms.

Primary Duties:
▪ Elderly Care: Provided full-time assistance to Madam, who had arthritis and required a wheelchair for mobility. Duties included bathing assistance, meal preparation, and addressing daily needs.

▪ Household Management: Responsible for cleaning, laundry, ironing, and preparing traditional Arabic dishes.

2. Housemaid | Philippines (2020 – 2023)

▪ Family Profile: Filipino family of four (Ma’am, Sir, and two children aged 6 months and 5 years).
▪ Living Arrangement: Two-story house with 2 bedrooms and 2 bathrooms.

Primary Duties:
▪ Childcare: Focused on the infant’s needs, including bathing, dressing, feeding, preparing formula milk, and sterilizing feeding bottles.

▪ Household Chores: Managed cleaning, laundry, ironing, and cooking.


Additional Skills and Preferences:

▪ Willing to Learn: Baking, gardening, and car washing
▪ Pet Care: Comfortable caring for dogs, cats, and birds
▪ Special Skills: Hand sewing
▪ Hobbies: Cooking, singing, writing, dancing, listening to music, reading, and playing badminton
▪ Preferred Family Types: Chinese family, Indian (vegetarian and non-vegetarian) family
▪ Suitable For: Childcare, newborn care, and elderly care

	English
Experience	4Year(s)
Evaluation
	General Housework
Willingness
Experience	4Year(s)
	Care of infants/children
Willingness
Experience	2Year(s)
Evaluation
	Care of Elderly
Willingness
Experience	2Year(s)
Evaluation
	Local Foods
Willingness
Experience	4Year(s)
Evaluation

Filipino maid: AIRINE C. A.
Maid Agency: Orchard / Tampines / Bukit Timah SC / Katong Shopping Centre/ Hougang Green

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Name: Airine C. A.
Address: Purok 7, Imelda Garcia, Libjo, Dinagat Island

Airine C. A. has diverse experience as a domestic helper, having worked both locally in the Philippines and internationally.

In 2024, she briefly worked in Riyadh, Saudi Arabia, for 3 months. Her employment ended early as she moved to Malaysia for good. Her employer was a Muslim family with 5 children: three daughters aged 2, 22, and 25, and two sons aged 15 and 21. They resided in a 4-story house with 12 bedrooms and 10 toilets, where Airine was the sole helper. Her primary responsibility was caring for the 2-year-old girl, assisting with toileting, bathing, feeding, changing clothes, combing hair, brushing teeth, and taking her to the playground. She also occasionally helped with cooking, cleaning, laundry, and ironing.

From 2021 to 2023, Airine worked as a housemaid in the Philippines for a Filipino family with one child, a newborn baby girl. The family lived in a bungalow house with 2 bedrooms and 1 toilet, and Airine was the only helper. Her main duties included caring for the baby from birth until she turned 2 years old. She assisted with bathing, diaper changing, sterilizing baby utensils, preparing milk formula, putting the baby to sleep, and handling night feedings.

Airine is skilled in hand sewing and enjoys hobbies such as reading, cooking, cleaning, and other household tasks. She is eager to learn baking and is open to additional responsibilities, including car washing, gardening, and pet care.

She is prepared to work for Chinese families or Indian vegetarian and non-vegetarian families. With her experience in childcare and her willingness to take on various duties, Airine is a dependable and hardworking candidate for families seeking a versatile domestic helper.

	English
Experience	2.3Year(s)
Evaluation
	General Housework
Willingness
Experience	2.3Year(s)
Evaluation
	Care of infants/children
Willingness
Experience	2.3Year(s)
Evaluation